Trust

Refunds & cancellation

Last updated 6 August 2026

The free trial

Every new family gets 7 days free. We do not ask for a credit card to start it, and nothing is charged when it ends. If you do nothing, the trial simply finishes — you are never enrolled into a paid subscription by default.

When the trial ends you keep read access to everything you made during it. Adding or changing things needs an active subscription.

The subscription

$19 per month, covering your whole family and every learner in it. It renews automatically each month until you cancel. Payments are processed by Stripe; we never see your card number.

Cancelling

Go to Your plan in the app and open the billing portal. Cancelling takes effect at the end of the period you have already paid for — you are not cut off mid-month, and no further charge is made.

Changed your mind before that date? Restart from the same page and nothing is interrupted.

What happens to your records

Nothing is deleted when you cancel. Not your lessons, not your learners, not your uploaded files, not your evidence of learning. After a subscription ends your family keeps read access: you can sign in, look at every year you recorded, export your calendar, and download every file you uploaded.

What you cannot do without an active subscription is create or change things. Records of a school year that already happened should not be held hostage to a payment, and they are not.

If you genuinely want everything destroyed, that is your choice too — see the deletion section of the Privacy Policy.

Refunds

• Within 30 days of your first charge: a full refund on request, for any reason or none. Just ask.
• A charge you did not expect: tell us and we will refund it.
• An outage or a bug that cost you a month: tell us. During the beta, if the product let you down we would rather refund you than argue about it.
• Later months: a subscription you simply forgot to cancel is usually refundable for the most recent month — write to us and a person will look at it.

Refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank.

Price changes

If we ever raise the price we will email you at least 30 days before it affects you, and you can cancel before it does. Families who subscribe during the beta keep $19 a month for as long as their subscription stays active.

How to ask

Write to support@kigrove.com from the email address on your account. Tell us what you want; you do not need to justify it.